Notes

Text boxes for notes or comments are included in many pages in AJL. Separate specific notes are available on Case Details, Enrollment Details (and Needs and Barriers within Enrollment Details), Program Details, and Employer Details (and Employer Approval Notes). Review the purpose of each note type below, or navigate to the Related Links for more details.

Notes cannot be edited. Notes can be deleted by users with privileges for deleting notes. These privileges are set by the AJL administrator based on state policy and procedure.

Job Seeker Notes

Job Seeker Notes are available on Case Details. These notes are designed to provide a high-level record of the job seeker's participation in job search activities. Use Job Seeker Notes to record information that would be helpful to other one-stop partners providing services, as these notes are visible to all staff.

Program and Enrollment Notes

Notes specific to the job seeker's participation with a specific program, perhaps of a more sensitive nature, can be recorded in Program Notes on the Program Details page or in Enrollment Notes on the Enrollment Details page, where they will be accessible to ServiceLink users with privileges to the specific program or enrollment. Needs and Barriers notes, accessed from Enrollment Details, is another option. Notes made at the Enrollment or Program level can be copied over to other programs and enrollments for which you have permission.

Employer Notes

Employer Notes, accessed from the Employer Details page, are viewable by and available to all ServiceLink partners. Employer Approval Notes, which are entered during the verification or reactivation process, are only visible to those who have Employer Approval privileges.